Last updated 26 July 2026
The policy, plainly
Asset pack purchases from this store are not refundable. A pack is a set of files. You download them the moment you pay, they work offline, and you keep them for good under the license. There is no way to hand a downloaded file back, so we don't sell packs on approval and we don't refund a change of mind, a duplicate purchase you meant to avoid, or a pack that turned out not to suit the project you had in mind.
This is the policy that applies to every purchase from this store, and it is the same policy our support inbox applies if you write to us.
What to do instead of relying on a refund
Read the pack page before you buy. Each one lists what you get: file formats, what is in the pack, and the license that comes with it. Prices are one-time and the price shown on the pack page is the price charged, with no subscription attached and nothing to cancel later.
If anything on a pack page is unclear, ask us before you pay. A question answered in an email costs you nothing, and it is the part of this process that actually protects you.
A broken download is not a refund question
Download links expire for security, not to cut you off. If a link has lapsed, or a file failed halfway, or you have lost the delivery email, ask us and we will issue a fresh link for the pack you bought. There is no charge and no time limit on that, and it keeps working even if we later stop selling the pack.
If a pack is faulty
Australian Consumer Law gives you consumer guarantees that cannot be excluded, restricted or signed away, including on digital products. Nothing on this page changes them. The "not refundable" policy above sits on top of those guarantees, never in place of them.
So if a pack is faulty, is not as described, or does not do what we said it does, you are entitled to a remedy under the law. For a minor problem we will fix the pack or reissue it. For a major failure the law entitles you to a remedy that can include a refund, and which remedy applies is decided by the law and the facts, not by this page.
To raise it, email support@polymade.com.au from the address you bought with, tell us which pack it is, and describe what is wrong. Screenshots or the file that fails help. Every claim gets read and answered.
Card disputes
You can always take a payment up with your bank or card issuer. Please email us first if you can. A download problem is usually fixed the same day, and a dispute takes weeks to resolve for both of us.
What this page covers
This policy applies to purchases made through polymade.store. If a Polymade pack is ever sold through another store or marketplace, that platform's own refund rules and claim process govern the purchase you made there, and you raise it with them. Your consumer guarantees under Australian Consumer Law apply either way.
Questions
Anything about this policy, before or after a purchase: support@polymade.com.au.